Berlin

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Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the EU, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work - the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But Mambu is different.  We are not just cloud-native, lean and flexible - we are helping to revolutionise financial services globally. We are in a growth phase and we’ve only just begun.

To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference.

To continue our success story we are looking for an enthusiastic Customer Success Manager to be a part of our growing team, to establish and nurture long-lasting relationships with Mambu's existing customers.
What you'll be working on:
  • Listening and understanding our customers' current and future requirements and working with our Product Management Team to help prioritize these on the Mambu product roadmap
  • Engaging with executive sponsors, stakeholders and with the whole customer ecosystem
  • Identifying relevant new projects and growth opportunities
  • Acting as a main contact and escalation point for our customers, assisting a good working relationship with Mambu support
  • Working with Marketing to develop Mambu's reference program, turning customers into Mambu ambassadors
  • Keeping up to date on the evolution of the customers' ecosystem, their industry and our competitive landscape
  • Driving Mambu’s Customer Satisfaction Programme and ensuring that agreed KPIs are met
What you need to have:
  • Proven ability to develop and maintain strong working relationships with internal marketing, technology, implementation, and product development teams at all levels
  • Experience in the Financial Services industry
  • Demonstrable track record of establishing and managing strategic executive level relationships with clients
  • Min. 3 years of relevant working experience in corporate account management type of role
  • Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystem
  • Outstanding written and verbal communication skills in English

It would be great if you also had:
  • Outstanding process, organization and problem-solving skills
  • Ability to speak an additional language other than English
Why Mambu?
  • Mambuvians come from over 30 countries across 6 continents which makes our team diverse in perspective and ideas;
  • With clients and offices around the world your work will influence change on a global level;
  • Our culture is integral to our success and is built on trust, collaboration and a sense of ownership;
  • Join a cohesive environment that lets you learn, grow and encourages you to challenge;
  • Make no mistake we work hard but with perks ranging from 4 day working weeks in summer to team getaways and the obligatory snacks, we take care to enjoy life too;
  • And of course, we offer competitive compensation and benefits structure.
Customer, Success, Manager, (f/m/x), Englisch, SaaS, Service-Manager, Service-Management, System-Administrator, ITbbb.de, Empfehlungsbund