Berlin

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Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the EU, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work - the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But Mambu is different.  We are not just cloud-native, lean and flexible - we are helping to revolutionise financial services globally. We are in a growth phase and we’ve only just begun.
To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference.
 
We are looking for a skilled Technical Writer to join our team. Your responsibilities will be:

Author and edit customer-facing documentation
-Restructure the current documentation into an easy to follow and consistent organisation
-Refine document styling principles and conventions to be followed consistently across the documentation
-Improve the quality and update visual information, including screenshots / animations
Ensure that the documentation is consistent and easy to understand
-Define and own collaborative authoring and publishing flow in order to keep the documentation consistent all the time
-Follow lean documentation principles to maintain the usability and simplicity of the documentation
-Infuse document authoring as part of the overall continuous development flow in every engineering team
Create and maintain vocabulary and ubiquitous language of the product domain
-Help establish and maintain common domain vocabulary to be used across the product in a consistent way, both in the documentation as well as in user interface and APIs
Revise and maintain guidelines on documentation style and writing principles for others to follow
-Coach authors on documentation authoring style, guidelines, and best practices
-Establish a peer-review process to ensure hands-on shared knowledge establishment between document authors
Establish and maintain collaborative documentation authoring principles and tools
-Define and own document authoring and publishing flow and practices
-Introduce (whenever needed) relevant tools
Review and provide feedback
-Ensure that established documentation authoring principles are being followed by all authors
-Be involved part of the team, i.e. provide feedback on user experience and usability of delivered functionality 
 

You need to have:
  • +5 years experience in technical writing or similar roles
  • Good understanding of Financial Services domain and vocabulary
  • Curiosity and excitement about innovation in Financial Services and Technology
  • Sufficient technical background to understand software development practices
  • Sufficient technical background to understand integrations and application to application interaction
  • Excellent written English (Fluent or native level)
  • Experience working with document authoring and publishing technologies, based on Markdown/AsciiDoc/DocBook, etc. including static site generators and SaaS solutions

  • It would be great if you also had:
  • Product Owner / Business Analyst background
  • Technical education or background
  • Understanding of RESTful APIs and best practices of API documentation
  • Working experience in Core Banking / Financial Technology (FinTech) Company
  • Working experience in Product-centric organisation
  • Education in philology or linguistic disciplines
You are:
  • Self Motivated. Able to set goals and work independently according to the objectives
  • Clear Communicator. Able to communicate clearly, with respect and empathy
  • Creative. Able to solve problems, curiosity to try something new, looking at things with fresh perspective
Technical, Writer, Englisch, API, SaaS, Analyst, Native, System-Administrator, REST, ITbbb.de, Empfehlungsbund