Customer Success Manager in Berlin
Please apply here on „ITbbb.de“ with the „Apply Now“ link/button at the top right.
- Build strong customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for focus accounts
- Accountable for Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction
- Developing individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers
- Conduct quarterly and executive business reviews
- Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency
- Working with product management to surface customer requests and help translate customer feedback into product requirements
- Provide updates on Product Roadmap and enhancements
- Build relationships with strategic partners and technology partners
- Making sure our customers get the most out of our product and meet their business needs
- 7+ years of experience in a customer focussed, account management type of role in Financial Services.
- Recent experience in a business based on Software-as-a-Service (SaaS) products and services
- Proven record of successfully managing long-term relationships with accounts at all organisational levels (C level, IT, Operational)
- Consistent track record of achieving targets and goals, preferably in a sales (farmer) setting
- Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystem
- Presentation skills in online and in person setting
- Has handled difficult customers or situations and can demonstrate resolutions
- Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly
Brief profile of Mambu
Die MAMBU GmbH hilft FinTech-Innovatoren, Banken und Mikrofinanzinstituten essentielle Bankdienstleistungen auf der ganzen Welt anzubieten. Dafür stellt MAMBU diesen Finanzinstituten zur Verwaltung ihrer Kunden-, Konten- und Transaktionsdaten eine erstklassige Software as a Service Plattform zur Verfügung.
Spheres of competence
Please refer to ITbbb.de in your application
Publication date: 16-02-2021