Berlin

Please apply here on „ITbbb.de“ with the „Apply Now“ link/button at the top right.

If you’re a customer of the largest digital bank in the EU, then you’ve probably interacted with our platform and didn't even know it! We are Mambu - SaaS FinTech Unicorn on a mission to revolutionise financial services globally. Your reward if you will join us? A mark on a product used by millions of people!

Meet your team The Customer Success team is responsible for establishing and nurturing long-lasting relationships with Mambu customers.

Your role at Mambu:
  • You’ll be accountable for Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction, making sure our customers get the most out of our product and meet their business needs
  • You’ll maintain regular and appropriate communication and governance, with both internal and external executive teams to ensure alignment and transparency
  • You will develop individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers
  • You will work with product management to surface customer requests and help translate customer feedback into product requirements
What you’re bringing to the table:
  • You have  7+ years of experience in a customer focused, account management type of role in the Banking/Financial Services Technology space with proven record of successfully managing long-term account relationships at all organisational levels (C level, IT, Operational)
  • You have recent experience in a business based on Software-as-a-Service (SaaS) products and services across EMEA
  • You have a consistent track record of achieving targets and goals, preferably in a sales (farmer) setting
You’re more than your job description:
  • You have proven ability to work across geographic and cultural boundaries, with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystem
  • You’re an excellent communicator in EnglishYou have the ability to work across geographic and cultural boundaries
  • You’re not satisfied with what’s already available and have the ambition to revise and improve things in the name of progress
Customer, Success, Manager, Englisch, SaaS, Service-Manager, Service-Management, Service, ITbbb.de, Empfehlungsbund